Shopping & online sales

Delivery & unpaid toll texts

A text says a package needs a redelivery fee or a toll is overdue. The link collects your card details or account information.

A woman using a smartphone beside books and printed material

Recognize the pattern

How it starts

Texts using USPS, a delivery company or a toll agency’s name.

The promise

A small fee will release your package or prevent a penalty.

What happens next

A false form captures card details and codes; a small delivery fee may precede account misuse.

Signs to watch for

  • Offers compensation without checking tracking
  • URL does not belong to the carrier
  • Requests full card details

Start with what you can do now

If this happened to you

  1. Stop submitting the form

  2. Contact the issuer if card details were entered

  3. Save the text and report the fake URL

More steps for your payment method

What to save

Keep the original records. Use copies to organize the details.

  • Original text
  • Tracking number
  • Phishing URL
  • Card transaction history
Build your record checklist

Before you send money

  • Check delivery through the carrier’s own website or app.
  • Look up the toll agency independently before paying.
  • Do not enter card details through an unexpected text link.

These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.

A clearer place to start

Your next step starts
with the facts.

Tell us what happened. We’ll review where an analysis may help.

Request a Case Review