Shopping & online sales

Fake online stores

An ad leads to a store with low prices and convincing reviews. After payment, the item never arrives or is nothing like the listing.

A person holding a payment card beside a laptop

Recognize the pattern

How it starts

Social promotions, search results, or newly created shops.

The promise

Limited clearance and prices far below market levels.

What happens next

Urgency bypasses seller checks, while fabricated reviews make a new shop look established.

Signs to watch for

  • Prices are unusually low
  • Return address cannot be verified
  • Insists on hard-to-reverse payment methods

Start with what you can do now

If this happened to you

  1. Preserve the order and advertising

  2. Raise a dispute with platform and provider

  3. Report a fabricated seller to police

More steps for your payment method

What to save

Keep the original records. Use copies to organize the details.

  • Product listing
  • Seller details
  • Order receipt
  • Seller correspondence
Build your record checklist

Before you send money

  • Check seller reviews across sources
  • Confirm delivery and return terms
  • Use payments offering dispute procedures

These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.

A clearer place to start

Your next step starts
with the facts.

Tell us what happened. We’ll review where an analysis may help.

Request a Case Review