Account & online security

Verification code theft

Someone asks you to read out a code to prove your identity or finish a transaction. The code is actually protecting your account.

A red padlock resting on a computer keyboard

Recognize the pattern

How it starts

Support messages, buyer chats, or fake friends' requests.

The promise

Send the digits to prove you are a real person.

What happens next

The code's real service may be unrelated to the chat; sharing it authorizes another person's action.

Signs to watch for

  • Someone asks you to forward a code
  • The code's purpose contradicts the story
  • A verification arrives without your request

Start with what you can do now

If this happened to you

  1. Stop sharing and check active sessions

  2. Remove unknown devices and change passwords

  3. Notify the platform and affected contacts

More steps for your payment method

What to save

Keep the original records. Use copies to organize the details.

  • Verification text
  • Code-request messages
  • Unknown-device records
  • Account-change notices
Build your record checklist

Before you send money

  • Read the code message's actual purpose
  • Never share login or payment codes
  • Enter codes only in official flows you started

These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.

A clearer place to start

Your next step starts
with the facts.

Tell us what happened. We’ll review where an analysis may help.

Request a Case Review