Account & online security

QR code scams

A QR code on a sign, parking meter or message leads to a fake payment or sign-in page instead of the service you expected.

A person holding a payment card beside a laptop

Recognize the pattern

How it starts

Parking signs, parcel cards, or message images.

The promise

Scan to pay, claim a reward, or collect a parcel.

What happens next

An overlaid code or fake service entry redirects scans to steal details or payments.

Signs to watch for

  • A code appears pasted over another
  • The destination is unrelated to the service
  • The payee does not match the context

Start with what you can do now

If this happened to you

  1. Close the page and stop payment

  2. Contact your bank if card details were entered

  3. Photograph the altered code and notify the operator

More steps for your payment method

What to save

Keep the original records. Use copies to organize the details.

  • Original QR image
  • Code location
  • Destination URL
  • Payee and payment details
Build your record checklist

Before you send money

  • Check destination and payee before acting
  • Verify with staff at the location
  • Use the official app for payment checks

These guides explain common patterns. The facts of your situation and your payment provider’s rules determine which steps are available.

A clearer place to start

Your next step starts
with the facts.

Tell us what happened. We’ll review where an analysis may help.

Request a Case Review