JianweiAI-assisted funds analysis
Contact the team

Impersonation

Membership-charge and platform impersonation

A fake support agent claims an automatic membership or insurance charge and demands payment to cancel.

See response steps Share this in a workshop
A person holding a payment card beside a laptop

If you have one minute

Pause, then verify independently.

The membership is absent from your account

Before paying

Check subscriptions in the official app

See verification steps →

If you paid or shared details

End the transferred call and sharing

See response steps →

Start with these three signs

  • The membership is absent from your account
  • Cancellation requires a fee
  • The call is transferred to a supposed bank

How the situation unfolds

  1. Contact

    A call claiming to be from a shopping or payment platform.

  2. The lure

    Recurring fees will start unless support cancels them.

  3. The demand and outcome

    Fake support transfers you to a fake banker who requests card details and a savings transfer.

Verify these things before paying

  1. Check subscriptions in the official app
  2. Verify with in-app support independently
  3. Do not transfer money under caller guidance

Already engaged or paid?

  1. End the transferred call and sharing
  2. Contact the real platform and bank
  3. Document charges and report

Contact your payment provider and local police promptly. The responsible institution must confirm whether a payment can be stopped, disputed or returned.

Keep these records

Membership-charge claim
Caller and transfer numbers
Actual subscription status
Payment receipts

Keep originals and organise working copies. Never give strangers verification codes, banking passwords, private keys or seed phrases.

Original references

  • Hong Kong Police Anti-Deception Coordination CentrePublisher location：Hong Kong, China · Traditional ChineseOpen the original reference ↗https://www.adcc.gov.hk/zh-hk/alerts-detail/alerts-1792452097402576897.html

This page summarises public prevention guidance to help recognise methods. It is not an enforcement conclusion about a particular incident. Check the source page for its original title. Procedures and reporting routes vary by jurisdiction. Compiled October 2026.

Related situations

Police and court impersonation

Threats of criminal involvement or arrest create panic before fake officials demand secrecy and transfers.

Read the warning signs and checks

Bank safe-account scams

A fake bank employee claims fraud and asks you to move savings to a supposed safe account.

Read the warning signs and checks

Family emergency impersonation

A fake relative, hospital worker, or companion requests secret urgent payments for an accident.

Read the warning signs and checks