Pause contact and payments. Start with the steps below, then use the checklist for your payment method. Ask someone you trust to work through it with you if that helps.
Pause transfers, deposits and screen sharing. Do not pay again for a promise of immediate release.
02
Verify through a known channel
Leave the supplied link. Contact the organisation through its known website, app or saved number.
03
Contact the provider and local police
Explain the transaction and timing promptly, ask about available steps and keep reference numbers.
04
Preserve original records
Keep conversations, URLs, account details, receipts and a timeline. Work from copies without changing originals.
Choose your situation, then work through the steps
How did you send money or share details?
Choose the relevant method and check each step when done. You can work through more than one method.
Card payment
Action checklist
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Each method’s checkmarks stay separate on this page. No personal details are submitted.
If personal safety is threatened, prioritise local emergency services. Report scams through official local police or regulator channels, rather than numbers in suspicious messages.
Someone is offering to recover your money?
Pause and verify anyone who guarantees recovery, asks for advance fees, or requests private keys and seed phrases. Pressure after a loss should not lead to another payment.
This is general public education. Local procedures and provider rules differ; the responsible institution must confirm whether payments can be stopped or returned.
