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Digital security & AI

Remote-access and screen-sharing theft

Fake support requests remote software or screen sharing, exposing your banking activity.

See response steps Share this in a workshop
A person reviewing study material on a smartphone while seated on a sofa

If you have one minute

Pause, then verify independently.

Requests accessibility or control permissions

Before paying

Decline remote access from unknown people

See verification steps →

If you paid or shared details

Disconnect the network to end remote access

See response steps →

Start with these three signs

  • Requests accessibility or control permissions
  • Asks you to open banking while sharing
  • Discourages ending the session

How the situation unfolds

  1. Contact

    Support calls, remote meetings, or software links.

  2. The lure

    Share your screen for a quick fix.

  3. The demand and outcome

    Remote access can control a device; screen sharing exposes codes, balances, and banking actions.

Verify these things before paying

  1. Decline remote access from unknown people
  2. Do not display sensitive accounts while sharing
  3. Grant only permissions you understand and need

Already engaged or paid?

  1. Disconnect the network to end remote access
  2. Contact your bank from another safe device
  3. Record software details and seek a trusted inspection

Contact your payment provider and local police promptly. The responsible institution must confirm whether a payment can be stopped, disputed or returned.

Keep these records

Installation link
Software name and permissions
Remote-session times
Unauthorised transaction records

Keep originals and organise working copies. Never give strangers verification codes, banking passwords, private keys or seed phrases.

Original references

  • Federal Trade Commission (FTC)Publisher location：United States · EnglishOpen the original reference ↗https://consumer.ftc.gov/consumer-alerts/2018/04/ftc-asking-access-your-computer-its-scam
  • Singapore ScamShieldPublisher location：Singapore · English, Chinese, Malay and Tamil · PDFOpen the original reference ↗https://www.scamshield.gov.sg/files/2023%20Scams%20Bulletins/Jun%202023/Weekly_Scams_Bulletin_Issue_15_v2_EngChiMalTam__10_to_16_Jun_2023_.pdf

This page summarises public prevention guidance to help recognise methods. It is not an enforcement conclusion about a particular incident. Check the source page for its original title. Procedures and reporting routes vary by jurisdiction. Compiled October 2026.

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